General Inquiries and Feedback

Please note:

If you have a product concern or complaint, please retain product and packaging as you may be asked to forward it (all shipping costs will be covered by Kruger Products).

Kruger Products Inc. does not accept nor respond to submissions from persons under the age of thirteen. If you are under the age of thirteen, please have your parent or guardian submit an inquiry on your behalf.

Regardless of how you contact us, be assured that under no circumstances will the information you provide be shared or sold and will be used solely by Kruger Products Inc. and its affiliates. Please read our Privacy Policy for more details.

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Whatever the reason,
we look forward to
hearing from you!

Please call toll-free Monday to Friday between the hours of 8:30 am and 5:30 pm Eastern. If our office is closed, please leave a message and we will return your call promptly. Alternatively, please complete our contact form.

Coupons and Promotions

Coupons and promotions are frequently offered across our brand family. For current offers, visit our brand websites or follow your favourite brands on Facebook. All of our coupons and promotions are featured on Facebook and some are shared on Facebook exclusively.

Brand websites: / / / /

Cashmere / Purex / SpongeTowels / Scotties / White Cloud


While we are committed to social responsibility and would like to be able to respond to every request we receive, we believe we can be more effective by supporting specific initiatives in our communities.

To this end, we are proud to be a top five partner supporting the breast cancer cause at Canadian Cancer Society, a national charitable organization dedicated to creating a future without breast cancer. To learn more about the organizations we support, please visit our Community page.

Commercial Products

If you have an inquiry about our Away From Home (AFH) division, please visit our dedicated AFH website.

Send Us a Letter

Our mailing address is:

Consumer Response
Kruger Products Inc.
2 Prologis Boulevard, Ste 500
Mississauga, ON
L5W 0G8

School Projects

Interested in learning about the world of paper? Here are some resources that may be of help:

For insight into numerous related topics, please visit TAPPI, the leading technical association for the worldwide pulp, paper and converting industry.

To learn about Kruger Products, visit the “About Us” section of this website.

For information about our majority shareholder, Kruger Inc., visit

Retailers and Distributors

We welcome the opportunity to respond to your inquiry by telephone. Please call 1 800 665 5610 toll-free Monday to Friday between the hours of 8:00 a.m. and 5:30 .p.m. Eastern Time. If our office is closed, we will return your call the next business day. Orders and information requests can be faxed toll-free 24 hours a day to 1 800 563 7268.