Welcome to Consumer Response To best help you, please select a topic:

  • Coupons & Promotions

    Coupons and promotional contests are regularly offered across the Kruger Products brand family - Cashmere, Purex, SpongeTowels, Scotties and White Swan. To view our current offers and consumer promotions, please click here.

  • Donations

    Kruger Products L.P. is committed to social responsibility. To this end, we are a proud supporter of the Canadian Breast Cancer Foundation, a national, charitable organization dedicated to "creating a future without breast cancer." This is our charity of choice and regrettably gifts to other organizations are not considered.

    Breast cancer affects one out of nine Canadian women - mothers, sisters, daughters, aunts and friends. To learn more about our partnership, please visit our brand websites: cashmere.ca, purex.ca, scotties.ca and spongetowels.ca. To learn more about the Canadian Breast Cancer Foundation, please visit cbcf.org.

  • School projects

    How are bathroom tissue, paper towel and facial tissue products made? For answers to these questions, as well as other interesting facts and information about tissue products, the following links may be helpful:

    For more information about the world of paper, we suggest visiting TAPPI (tappi.org), the leading technical association for the worldwide pulp, paper and converting industry.

    For an overview of Kruger Products L.P., as well as an introduction to our parent company, Kruger Inc., please click here.

    For pictures of a manufacturing facility, please click here.

  • General inquiry

    For general inquiries, please complete the form below. We will respond to your inquiry within two business days.

    Thank you for contacting us.

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    Please note: Kruger Products L.P. does not accept or respond to submissions from persons under the age of thirteen. If you are under the age of thirteen, please have your parent or guardian submit an inquiry on your behalf.

    Regardless of how you contact us, please be assured that under no circumstances will the information you provide be shared or sold and will be used solely by Kruger Products L.P. and its affiliates. Please read our Privacy Policy for more details.

  • Compliment

    We appreciate hearing from our valued customers. Kruger Products L.P. is dedicated to providing tissue products of the highest quality. If you have a compliment or wonderful story share, we would very much like to hear from you! Please complete the form below and we will respond within two business days.

    • CAPTCHA Image Reload Image

    Please note: Kruger Products L.P. does not accept or respond to submissions from persons under the age of thirteen. If you are under the age of thirteen, please have your parent or guardian submit an inquiry on your behalf.

    Regardless of how you contact us, please be assured that under no circumstances will the information you provide be shared or sold and will be used solely by Kruger Products L.P. and its affiliates. Please read our Privacy Policy for more details.

  • Complaint or product concern

    We appreciate hearing from our valued customers.

    Kruger Products L.P. is dedicated to providing tissue products of the highest quality. If you have a concern or problem with any of our products, we would very much like to hear from you.

    We can address product concerns or complaints most efficiently by telephone. Please contact us at 1-888-942-1212 toll-free Monday to Friday between the hours of 8:30am and 5:30pm ET. Please retain product and packaging as you may be asked to forward it (all shipping costs will be covered by Kruger Products).

    If you prefer to express your concern online, please complete the form below. We are committed to responding to consumer concerns and complaints within two business days.

    • CAPTCHA Image Reload Image

    Please note: Kruger Products L.P. does not accept or respond to submissions from persons under the age of thirteen. If you are under the age of thirteen, please have your parent or guardian submit an inquiry on your behalf.

    Regardless of how you contact us, please be assured that under no circumstances will the information you provide be shared or sold and will be used solely by Kruger Products L.P. and its affiliates. Please read our Privacy Policy for more details.

  • Retailer & Distributor inquiry

    Please call us toll-free Monday to Friday between the hours of 8:00am and 5:30pm Eastern Time at 1-800-665-5610. If our office is closed, we will return your call the next business day. Orders and information requests can be faxed toll-free 24 hours a day to 1-800-563-7268.

  • Commercial products (AFH)

    Kruger Products's Away From Home (AFH) Division has its own website. Please click here to launch the AFH site.